SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crazy9deals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazy9deals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It works for what i got it for motor is kinda slow as other reviews suggested but i charged mine up before really using it it does get slightly faster my box was broken to where i couldn't store it back in it but its ok at least it has a hook thingy
Great product and timely delivered
Very good
The product arrived in a broken bag with a broken box, broken brush parts, and the USB cable is missing. Disappointed because I wanted to try it right away. The seller has not yet responded to my complaint.
Delivery was super fast and brush 10/10
It arrived in one piece and the box wasn’t damaged. Will use later to do some cleaning that i couldn’t do before.
Pre-use or cheap
This thing works as described and has 5 accessories: I've tried it and works, but you have to keep in mind the cost and the build quality; This electric brush is plastic and with no certification against water and dust, so it is a simple tool but useful. When you charge it the light in the handle is red, when fully charged it is green; Charging port is micro USB. I like it, it's simple but useful. Highly recommended product and seller, greetings! This device works as described and has 5 accessories: I have tried it and it works, but the cost and construction quality must be taken into account; This electric brush is made of plastic and does not have water and dust certification, so it is a simple but useful tool. When you charge it, the handle light is red, when it is fully charged it is green; The charging port is micro USB. I like it, it's simple but useful. Product and seller very recommended, greetings!
I love
I have to return it because it arrived broken.
The packaging arrived damaged, but the product arrived in good condition. I will test it.
Packaging with original box. Very fast combined AliExpress shipping. The duration needs to be evaluated
It doesn't have too much power, although it is suitable for cleaning delicate surfaces. Recommended for quality and price
Very good idea to clean the house
Fast delivery. I recommend the product and the seller.
Bien
Excellent clean super good!!!
Clean well and take no place
super
Everything seems to be fine, happy with the purchase