SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crazy9deals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazy9deals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Amazing lamp! It is small but powerful!
Excellent night light, great use for fishing in the tent, the light is good, not annoying, many modes
Great product and good quality I recommended
In the absence of knowing how long the battery lasts, the lamp is wonderful. As only paste the charging cable is micro USB. It has Disco flash function that I think they could have saved.
In principle everything correct while waiting to know the duration of the battery
It shines hard and long. After a full charge, I turned in the light at full power for 2.5 hours, less than half of the battery came off. I can think that the light is of good quality. The plastic from which it is made is also of good quality. I RECOMMEND
Good for the price very fast delivery. Lighting excellent.
It's crude, but it kills the price rain
The package was damaged but works perfectly. Gives a lot of light. Has different modes. Stronger and smoother and mode with the sides, middle or all together. The solar charge needs to be tested. Very satisfied
Perfect for camping and for being in the beach until very late hehe
It shines a lot has surprised me, it has several light positions now to see how long the load lasts and others
I will describe the delivery to Ukraine next time
The first impression of the lamp is very good👍Shines brightly. There was still no time to test the glow time, but I will definitely add a review later
Excellent!!! Happy with this purchase. Super lighting. Ideal in a arbor, camping ect... Charging part. part solar or cable provided with. Several mode of lighting. Photos does not promote, the power of lighting. I already have the same style, but in bulb for the living room. As my son says, you brought the sun to the house😁. I recommend⭐️⭐️⭐️⭐️⭐️
Garna yakiste. To bring it up to the yaskrae. The accumulator does not 4500, The yak is declared in the inventory, not 2*2400 = 4800, The yak is declared in the same inventory (along the way with the mathematics of the Boul dviyka), ale 4200, I good (15497mwh/3.7V = 4188mAh). Charged from zero to maximum 4.5 year. On viddacha vidacha 5 V 1A.
Monster lykhtar! To send good, to finish it out. For an hour to play for one charge, did not bandage, for 2 years to send the charge to leave (for 4 years)
Fast and very good presence
Good rich, make it easy, Raju
Excellent is very powerful to be small I loved it is very useful to take anywhere