SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crazy9deals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazy9deals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The fan is real cool and cool. It's a Dyson-like design, so I keep asking if it's Dyson around. I am satisfied because it is marked by Amton digital numbers and the wind is also cool.
Well received. Spark a lot.
good product, strong fan!
Good product according to description. Something noisy. Rqpido shipping. 100% recommended seller +++++.
It's cool but it's noisy... can I use it next year? It's not bad, it's less than $10. It's cool but it's noisy... can I use it next year? It's not bad, it's less than $10.
Good product. The base should be made broader to prevent the fan from tipping down
Very nice item. Everything as described. Air flow is quite impressive at max speed 5m/s from ~30 cm. It is louder than fans with traditional blades but it is to be expected for a turbine design. Cooling function works -as intended. This is a well built fan --impressive aesthetic wise as well as quality. Btw, shipment was super fast arrived well before expected window.
Item received as advertised and very quickly 😃
I saw what my work colleague used and bought. I think the noise is unavoidable, and the wind is narrow, so I think it will be better outdoors in the treatment area. The wind is sometimes pointed to the side depending on the surrounding area. Guinung, which is cool in the center of the front fan when you press the special cooling button, seems to be useful.
The goods you ordered came properly The other fan I ordered together ordered 8000mAh, 2000mAh came and is in the process of returning. Fortunately, this item has been shipped to suit your order spec.
Price-for-price items
Good product bought well at a good price
It's small but strong.
The cooling function quickly becomes cold when you press the button. The fan is small, basically there is noise, but the wind is useable. I like the shape because it's good. I think kids will like it. The cooling function will quickly get cold when you press the button. The fan is small, basically there is noise, but the wind is useable. I like the shape because it's good. I think the kids will like it.
Ready for this summer with cool fan
item arrived super fast without issue. fan is blowing strong. the cooling effect from the plate need to put the fan close or on to the skin to feel the effect but it feels cool. battery life is good without turning the coolong plate on. as most buyers stated this fan is little loud. but consider most of the time i will use it outdoor so no big issue.