SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of crazy9deals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazy9deals.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Light and arrived very well I hope to try I'll let you know if it works
I'm gonna leave my garden indoooooo. I'm preparing Christmas too. Thank you guys I am and very beautiful Solar energy, very practical. Thank you team. God bless, see you next. Hugs!
I got everything well bagged without any damage now to wait at night to enjoy the lights, I will comment more to see if they turn on all
I don't want refund, I just want you to send me the two picket earrings of the led lights lucienagas
Everything was perfect. Prompt shipping. Exactly as advertised. Thank you I love these cute little lights!
It is simple product, quality is not important, lights work well, it lights till dawn. 6 lamp version is on battery AAA, 8 lamp is on AA, i dont know why both are 600 mAh, but you can always change battery.
As you can see a I i put them outside.Thank you
Pleasant warm white light. I like them very much. However 1 led is not working (I hope we can fix it at home).
The next seller for the same product and the delivery. Likhtariki should be similar, special to be like, if you get charged with this song and make it out. It won't be too good to finish at once in Ukraine, if the day of the skin mi Maemo vidkluchennya Svitla and sit in the dark.
I had previously bought a set of lights and it looks so beautiful at night, I decided to buy a couple of lights and it arrived early, I will order again.
Looked beautiful, bad there was no way to send the video, I don't think I got it right to send, very good, recommend
They came well, and they work well.
love my solar garden lights they are absolutely beautiful so delicate and sparkly everybody order one of these or 2 I promise u won't be disappointed I will be ordering more with different color lights can't wait to get them outside later when it's dark I'm truly amazed at the beauty they project
I love solar lights and these did not disappoint! I ordered two of the 1-piece warm white and they're great. I wish they moved in the breeze but then they wouldn't actually be very sturdy.
Ordered four of these and I must admit, I'm surprised at how great they look in the dark! Easy to assemble with a metal rod and a stake, simply leave them out side and watch them gently sway like little fireflies at night.
I bought a few pieces. They work properly. The colors change. Everything is OK. Super decoration for the garden. I recommend
Delightedly, my 14 units arrived well packaging and without problems👏
Delivery to Kiev for Ukrainian service 3 quality products for Vimogam. The package is not used for the product
The lights go very well with the ones I already had. The photos fully do not show this. I am fully satisfied with the effect, I am happy with the purchase.
Works fine, the delivery was with ripped envelope but all pieces are there and untouched. recommending